A.C. Grace Company LLC will accept returns of merchandise purchased directly from A. C. Grace Company LLC only when the following conditions are satisfied:
To be considered for reimbursement, dietary supplements must be unopened and in the original packaging.
All items must be received by A. C. Grace Company LLC within 30 days of purchase. In all cases, refunds will be made to the form of payment used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.
Orders up to $49.95 will be assessed a shipping and handling fee of $7.00.
Orders of $50.00 and over will be assessed a shipping and handling fee of $10.00. Orders of over $100 will be handled individually based on weight.
The original packing slip is required for reimbursement of the full purchase price. When no proof of purchase is available, we will refund the most recent price charged for the items returned to A. C. Grace Company LLC. Please note that we do not have the ability to track your return. Please refer to your carrier of choice for their tracking services. For your convenience we provide you with the UPS customer service website, www.ups.com should you choose them as your carrier.
HOW TO RETURN AN ITEM
- Please put the merchandise to be returned in the box in which it was received, if available. If needed, you may provide your own box.
- Include the original packing slip to ensure accurate processing for the item(s) being returned.
- Write RETURN on the top of the packing slip and specify what items are to be returned.
Address the box to:
A.C. Grace Company
111 E. Gilmer Street
Big Sandy, Texas 75755
Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS 15% RE-STOCKING FEE, AND ANY APPLICABLE TARIFFS AND TAXES.